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About Us
CoolHandle started as a group of IT professionals in early 2001 to introduce a new standard in the fast changing environment of web hosting. Our mission is to achieve your 100% satisfaction, which is guaranteed by our professional service and friendly support. With over a decade of web hosting experience on various hosting platforms and operating systems, particularly Apache and Linux, we bring a wealth of knowledge and the capability to handle any hosting needs. This experience also comes with the support and knowledge our customers have come to rely on. We ensure that customer’s questions are resolved timely and effectively and from our friendly and respectful customer support team.

GET TO KNOW US BETTER!
We’re ready to become your web hosting company. Get to know us by reading a bit more about us.

Why Choose us?
We know you have many choices in web hosting companies. There’s more to it than just really fast servers. Here are some reasons to choose us as your web hosting provider.

FEATURE RICH SERVICES
Offering feature rich, on-demand reliable and secure web hosting services is why our customers stay here. We are constantly working to improve our services and the product line we offer. We firmly believe in a long lasting customer relationship. We want our customers to stay and grow their business with us.

COST EFFECTIVE PRICING
We provide our services at the lowest cost possible by utilizing our in house architecture coupled with carefully chosen software. We strive to keep our operating costs low so we can deliver quality web hosting services at very reasonable prices.

IMPROVED CUSTOMER CARE PROGRAM
Our commitment to customer service is an important and distinguishing characteristic of our company. Our primary goal is sustaining long-term relationships with our clients. Our hosting customer support department offers 24/7/365 customer service assistance, coupled with an industry-leading fully interactive help site. Our dedicated team of employees provides prompt and reliable services.

RELIABILITY
Cutting edge, rock solid, branded, high-end Intel-based servers for increased up-time and stability. Server up-time is a priority and we monitor our servers 24 hours a day, 365 days a year. Our technicians respond to problems proactively to keep your site running with the least amount of disruption. Our other main goal in this field is security; you can trust that your data is in good hands with us. Our frequent backups and skilled security experts are the guarantee that neither malicious code, nor harmful attacker makes any damage to your sensitive data.

FAST
Light speed network connectivity to numerous major Internet backbones for faster response times. We regularly review our network performance and plan upgrades. We strive to deliver the fastest bandwidth speeds to our customers.

INNOVATIVE
Educate yourself more about web hosting with our innovative Flash featured help. You will find many tips, tricks and helpful information on how to administer your site. We also constantly are developing our services. We have also upgraded our support and billing software to bring our customers a fully automated hosting environment.

TEAM APPROACH
Once your hosting platform is deployed, you are assigned a dedicated team of service engineers to manage the daily operations of your hosting environment. This team is responsible for delivering Extreme Support™ around the clock. You are assigned to a team that has advanced expertise in the Operating System and applications that you are running.

Each team works with only a handful of customers. This allows the team members to become familiar with each customer’s specific system setup. This ensures that issues are quickly identified and solved. Your team is staffed by highly-trained level 2 and 3 systems administrators, software engineers, network engineers, and security engineers. This team approach to service delivery allows us not only to deploy and scale infrastructure quickly, but also to solve customer issues accurately the first time.

DEEP EXPERTISE
We have been focused on the management of heavily-trafficked websites for over 8 years. This has allowed us to develop deep expertise in the deployment, maintenance, and scaling of complex websites. We are solely focused on providing managed hosting. Because of this keen focus, we have developed deep expertise in managing and troubleshooting specific managed hosting issues. If you have a question, the chances are that we have answered it many times before. This allows us to quickly and accurately provide you with answers that help keep your hosting platform running at peak performance.

HIGHLY CERTIFIED
Collectively, our team of system, network, and security engineers have years of experience and dozens of certifications. Depending on the operating system and applications you are running, your team of service engineers is staffed by RHCEs, Sun certified system administrators, CCNAs, MCSEs, MCPs, and MSDBAs to ensure the highest level of expertise and service. When you request support, whatever the issue, your Extreme Customer Support Team will work with you until we have either resolved the issue or identified a resolution.

Green Web Hosting
Green web hostingOur web hosting is over 125% powered by renewable energy sources!

Our shared and reseller servers use up a lot of energy. We have taken measures to minimize our environmental impact at our offices and data centers by reconfiguring our entire infrastructure to improve power savings. In addition, we have made efforts to offset our carbon footprint by purchasing Green-E Certified Renewable Energy Credits (“REC’s”). We now purchase 125% of our energy usage in renewable energy REC’s from all over the United States. We have also started to work with our renewable energy partner; 3 Degrees, Inc., to find innovative ways to become more environmentally friendly.

ARE GREEN CERTIFICATES THE SAME AS “CARBON FOOTPRINT”?
No. Your “carbon footprint” is a measure of the impact your activities have on the environment, and in particular the climate change. It relates to the amount of greenhouse gases produced in our day-to-day lives through burning fossil fuels for electricity, heating and transportation. Most of us leave a significant carbon footprint, just by running our everyday lives. By purchasing web hosting from us, you will be minimizing your carbon footprint and helping the environment.

WEB SERVERS AND OUR DATA CENTERS
We have reconfigured our web hosting servers to reduce their overall power consumption. Web servers take up a lot of electricity and we have taken steps to minimize the power consumption of our servers and overall infrastructure. Just a few of these steps include:

Our new servers use new hardware designed to use less power than their predecessors
Rather then keeping idle servers and network equipment running, we power them off until they need to be used.
WAIT, WE DO MORE!
Not only are we purchasing renewable energy certificates, but we recycle, use recycled paper, electronic / email invoices rather than paper ones.